Artificial Intelligence: Lessons on Tech Change Fear

 By Javier Surasky-

This blog post stems from a conversation with my international law students and their "fears" about how AI will impact their lives. As I listened to them, the question that arose in my mind was: What will people living in natural interaction with AI think about us in the future? Will they see us as concerned human beings or as frightened children?

From "2001: A Space Odyssey" to "Terminator," from "Westworld" to "Black Mirror," AI has been a central actor in constructing dystopias for decades, even when it was barely learning to play checkers acceptably.

Of the many possible futures that await us interacting with AI, those leading to the destruction of humanity or its domination by machines are not the most plausible, but they are not entirely unrealizable either. So far, we know that the final outcome will depend more on human capabilities to consciously and safely manipulate a compelling technology than on the technology itself in its autonomous projection.

It may be helpful, however, to put things in context, at least to lower the levels of anxiety that the arrival of AI in our lives can awaken. One possible strategy is to see how humanity has reacted to different technological changes that have impacted people's lives.

The case of the Industrial Revolution and the struggle of the Luddites, even by violent means, to destroy new textile machines to confront a technology that would lead to the loss of countless job positions is well known. In an exciting description of those times, Eric Hobsbawm explains in his book Labouring Men: Studies in the History of Labour that this view is somewhat simplistic: it was not just about the jobs that would be lost but about the devaluation of the social value of expert knowledge of artisans in a framework of exploitation of workers by factory owners. While we were then facing a technological leap, and today we are facing an enormous but continuous advance, the similarities between the fears and concerns of then and now in the face of new machines are easy to identify.

Something similar happens with telephones. Today, we worry about the amount of private data they take from our daily activities (who we talk to, at what time, where we go, what places we visit, who we are with, etc.), but when the first telephones were put into use after their patenting by Alexander Graham Bell in 1876 (a historical case of "theft" of creation rights since the inventor of the telephone was Antonio Meucci, in 1954, who did not patent it because he lacked the economic means to do so), the fears it aroused around the invasion of privacy through third-party eavesdropping accompanied by stories of people who became seriously ill after having spoken on the phone generated no few rejections, a story very well narrated by Tom Standage in his book The Victorian Internet.

The current autonomous car forces us to use the same prefix twice with a powerful meaning and generates more than justified fears. We can cite as an antecedent the rejection produced by the introduction of the automobile, arousing fears of accidents and revolutionizing life in cities, where pedestrians were accustomed to circulating on sidewalks and streets. However, there is another antecedent that better applies to the case of cars without human drivers: elevators without human operators.

It may seem ridiculous today, but until the mid-1940s, elevators were people-operated, and the transition to automatic elevators (not intelligent, which is different) was not free from rejections by users who refused to use them. In the words of David Mindell in his book Between Human and Machine: Feedback, Control, and Computing before Cybernetics, automatic elevators were considered by the general public as "too complex to generate trust in the absence of a human operator."

The "disappearance" of elevator operators did not occur without union rejections and strikes, and there were even processes of what we would now call labor reconversion to relocate many of them when their unions managed to impose them, especially in the case of elevators in business buildings.

Other technologies that suffered social rejections in their time were the train, especially by rural populations who feared that its arrival would mean the end of their traditional ways of life, and electric energy, which aroused rejections in its integration into cities and homes due to the dangers generated by the use of light bulbs.

The arrival of computers was no more peaceful: unions demanded that job automation be regulated and relocation programs be created for workers displaced by machines, generating in the technologically more advanced Western countries a strong political debate around industrial automation, public good, and control of technological change.

In all these cases, it was necessary to create trust in new technologies through social and educational campaigns and generate response mechanisms to the social changes that were generated, especially in the world of work, before new technologies became entirely accepted.

There are important lessons here for making the conscious introduction of AI into the lives of individuals and societies analyzable in a realistic way, without hiding its potential to introduce profound changes in our lives, which each person and society will have to define as "good" or "bad," "desirable" or "undesirable." This can only be done by democratizing the information and training necessary to process the most potent technological change humanity has experienced.